Perfect IT

Think of it, your perfect day! Everything goes according to plan, no issue, no problems. Ever have one of these? They are rare, but every once and a while we see them. But here is my point;

Why isn’t everything perfect?!

This was a question I was asked in a Business Review recently. We were reviewing the installation of some new hardware from a vendor, and they had installed it in the wrong place. But it brings up an interesting point, why isn’t everything perfect with IT? There are of course, many reasons, from the number of variables involved to the number of hands in the pot working on the same goal. It is something we as humans work hard to achieve, perfection is very elusive though.

I don’t think there is an IT company out there that would claim to be perfect, as a matter of fact if they did, I would call that into question. It’s just not possible.

As much as we plan, as much as we prepare in IT specifically, we do rely on other vendors, we rely on parts coming in on time and being the correct ones, we rely on clients to have information that we need, and we rely on our knowledge. All of these items add to the potentiality of problems, delays and general issues.

That being said, there are checks and balances that can help, help to keep things on track and working properly, help to educate technicians on issues and practices and good IT companies use these checks and balances to strive for that perfect day.

I think that most people understand why things are not perfect with anything, let alone IT. But it is also helpful for us as IT providers to keep clients informed and updated to issues, problems and changes so clients can understand and make decisions based on what needs to be done to complete a project or task as best as possible.