Whom Do You Want Doing Your IT?

I was recently contacted by a national vendor that is now selling Microsoft 365 in a push to sell their Managed Services. It was interesting as they are trying to sell Microsoft and Managed Services to a Managed Services provider! It struck me, if they do not even know to whom they are selling their services, how do you think they would actually do with managing your network?  

Sure, you can say, "Well, that is just the sales guy. The IT guys can do everything remotely these days."  

It’s true, a lot of people, business owners included, tend to think what we, as your Managed Services Provider, do is easy. So why not go with a national company and combine your billing?  

Why not go with a national company and combine your billing?  

What you are missing is the amount of time we, as MSP’s, spend understanding YOU and YOUR BUSINESS. That is right! A vast majority of our time is looking at you, your company, how you operate, what it is you actually produce, sell and service. Truly, that is because it is only then that we can give you the support and recommendations you need for hardware, software, VoIP phone services and security software that will best protect you. We do not make these decisions based on what is cheapest or easiest for us to support but what best fits the model of your company. We understand that if you and your company succeed, then we succeed.  

To give you an idea of what I mean, take, for instance, two of our clients. Both have approximately 15 employees, but they do not have the same needs.  

One is a non-profit organization involved in the medical field. They run on a budget based on grants and donations. They service a wide community of clients and they have their staff, a board of directors, and need to meet HIPAA compliance.  

The second client is a manufacturing facility, the owner has run this company for over 20 years and sells his product to large companies in the government sector. He has employees but no board of directors and he sells his product to profit the business. He also needs to meet compliance for ITAR.  

If you build a picture of how these two companies run, you can see they have very different needs. One example: both have a CRM type of application for tracking their clients but the first one needs one that is going to keep medical records and information about their clients' health. The second one needs to track contact information and help with marketing to keep in touch with their clients. Both look to us to recommend and support the best software to accomplish these things.  

This is how your Managed Services Provider should work with you, to understand you, and your company’s needs. If you are not getting this from yours, you should be contacting us.  

As always if you have any questions or would like to talk about what our company can do for your company please call me at 520-751-0888 or email sales@acaciait.com   

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Greg Durnan is the Owner/President of AcaciaIT and very active in the business community of Southern Arizona. One of the founding members of the Greater Vail Area Chamber of Commerce and Chairman of the Oro Valley Chamber of Commerce he is very concerned about the needs of businesses in Arizona. He also strives to educate clients on Computer and Network Security through Lunch and Learns, articles, and webinars.

On the weekends he enjoys spending time with his wife and son at their ranch in Vail and working with horses.